Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
🏠 Domestic Shipping (Within India)
Common methods: Courier Services (Fast Delivery) DTDC Blue Dart Delhivery XpressBees Professional Couriers Ecom Express India Post Speed Post (for remote pin codes) Best for: parcels under 30–35 kg, quick delivery, tracking. Transport / Cargo Services (Bulk Orders) VRL Logistics Gati TCI Express Safexpress Om Logistics Rivigo Best for: cartons, heavy machinery parts, wholesale orders. Indian Rail Parcel / Road Transport Cheaper option for bulk orders. Used by traders for intercity B2B supply. Pickup by Buyer (Ex-Factory) For large consignments, buyers arrange pickup from your warehouse.
Common methods: Courier Services (Fast Delivery) DTDC Blue Dart Delhivery XpressBees Professional Couriers Ecom Express India Post Speed Post (for remote pin codes) Best for: parcels under 30–35 kg, quick delivery, tracking. Transport / Cargo Services (Bulk Orders) VRL Logistics Gati TCI Express Safexpress Om Logistics Rivigo Best for: cartons, heavy machinery parts, wholesale orders. Indian Rail Parcel / Road Transport Cheaper option for bulk orders. Used by traders for intercity B2B supply. Pickup by Buyer (Ex-Factory) For large consignments, buyers arrange pickup from your warehouse.
Do You Ship Internationally?
Please Contact Our Executive
How Long Will It Take To Get My Package?
it may take maximum 7 days
PAYMENT
What Payment Methods Are Accepted?
💰 Domestic (India) Payment Methods
1. Bank Transfer (Preferred for B2B) NEFT / RTGS / IMPS → Direct transfer to your business bank account. ✅ Recommended for bulk or wholesale orders. ✅ Instant confirmation. 🧾 Works for both individual and company buyers.
2. UPI Payments Google Pay, PhonePe, Paytm, BHIM UPI, Amazon Pay → Quick and convenient for small or repeat buyers. ✅ Instant confirmation ✅ No extra fees 💡 You can display your UPI QR code on invoices or WhatsApp.
3. Cash & Counter Payments
Accepted for local pickups or repeat buyers. 💡 Always issue a cash receipt for records.
4. Credit / Debit Cards If selling through a website or POS terminal, accept: Visa / MasterCard / RuPay / Maestro Supported by payment gateways like Razorpay, 5. Digital Wallets Paytm Wallet, Mobikwik, or Amazon Pay for small purchases. 6. Cheque / Demand Draft (B2B Clients Only) Accepted from trusted or institutional buyers. Delivery only after clearance.
1. Bank Transfer (Preferred for B2B) NEFT / RTGS / IMPS → Direct transfer to your business bank account. ✅ Recommended for bulk or wholesale orders. ✅ Instant confirmation. 🧾 Works for both individual and company buyers.
2. UPI Payments Google Pay, PhonePe, Paytm, BHIM UPI, Amazon Pay → Quick and convenient for small or repeat buyers. ✅ Instant confirmation ✅ No extra fees 💡 You can display your UPI QR code on invoices or WhatsApp.
3. Cash & Counter Payments
Accepted for local pickups or repeat buyers. 💡 Always issue a cash receipt for records.
4. Credit / Debit Cards If selling through a website or POS terminal, accept: Visa / MasterCard / RuPay / Maestro Supported by payment gateways like Razorpay, 5. Digital Wallets Paytm Wallet, Mobikwik, or Amazon Pay for small purchases. 6. Cheque / Demand Draft (B2B Clients Only) Accepted from trusted or institutional buyers. Delivery only after clearance.
Is Buying On-Line Safe?
Yes — buying from S R Trading Impex online is completely safe and secure.
We follow strict safety measures to ensure your transactions and personal information are always protected.
✅ Here’s how we keep your purchases safe: Secure Payment Gateways All online payments are processed through trusted and verified platforms such as Razorpay, PayU, or Paytm, which use SSL encryption to protect your data.
Verified Business
We are an established importer and wholesale supplier since 2014, serving clients across India with genuine electronic and welding machine components.
Order Confirmation & Invoice
Every purchase comes with a proforma invoice, tax invoice, and shipping tracking details — so you always know where your order is.
Authentic & Tested Products
All our electronic components and accessories are checked before dispatch to ensure quality and performance.
Customer Support
You can reach us anytime on WhatsApp: 9891598417 for order-related support, tracking, or product queries.
Return & Replacement Policy
If any product is damaged in transit or defective, we offer quick replacements or refunds according to our company policy.
We follow strict safety measures to ensure your transactions and personal information are always protected.
✅ Here’s how we keep your purchases safe: Secure Payment Gateways All online payments are processed through trusted and verified platforms such as Razorpay, PayU, or Paytm, which use SSL encryption to protect your data.
Verified Business
We are an established importer and wholesale supplier since 2014, serving clients across India with genuine electronic and welding machine components.
Order Confirmation & Invoice
Every purchase comes with a proforma invoice, tax invoice, and shipping tracking details — so you always know where your order is.
Authentic & Tested Products
All our electronic components and accessories are checked before dispatch to ensure quality and performance.
Customer Support
You can reach us anytime on WhatsApp: 9891598417 for order-related support, tracking, or product queries.
Return & Replacement Policy
If any product is damaged in transit or defective, we offer quick replacements or refunds according to our company policy.
Order & Retunrs
How do I place an Order?
If you receive a product that is damaged, defective, or incorrect, you can easily request a replacement.
We aim to make the process simple and hassle-free.
✅ Step-by-Step Replacement Process
Inform Us Within 3 Days
Contact us within 3 working days of receiving your order.
You can reach us through: 📞 WhatsApp / Call: 9891598417 📧 Email: (your business email here)
Share Details
Send your order number / invoice copy and a photo or short video showing the issue (for example, damaged item or wrong part received).
Approval & Pickup
Once verified, we’ll confirm your replacement request.
Depending on the location, we may arrange pickup or ask you to ship the item back to us using your preferred courier.
Receive Replacement
After we receive and inspect the returned product, your replacement item will be dispatched within 3–5 working days.
⚙️ Replacement Policy Notes
Products must be returned in original condition and packaging.
Used, altered, or soldered components cannot be replaced.
In case the item is out of stock, we’ll offer a refund or replacement with an equivalent product.
Shipping charges are covered by S R Trading Impex if the error is on our side.
We aim to make the process simple and hassle-free.
✅ Step-by-Step Replacement Process
Inform Us Within 3 Days
Contact us within 3 working days of receiving your order.
You can reach us through: 📞 WhatsApp / Call: 9891598417 📧 Email: (your business email here)
Share Details
Send your order number / invoice copy and a photo or short video showing the issue (for example, damaged item or wrong part received).
Approval & Pickup
Once verified, we’ll confirm your replacement request.
Depending on the location, we may arrange pickup or ask you to ship the item back to us using your preferred courier.
Receive Replacement
After we receive and inspect the returned product, your replacement item will be dispatched within 3–5 working days.
⚙️ Replacement Policy Notes
Products must be returned in original condition and packaging.
Used, altered, or soldered components cannot be replaced.
In case the item is out of stock, we’ll offer a refund or replacement with an equivalent product.
Shipping charges are covered by S R Trading Impex if the error is on our side.
How Can I Cancel Or Change My Order?
We understand that plans can change — so we make order cancellations and changes as simple as possible.
✅ Order Cancellation Policy
Before Dispatch
You can cancel your order within 12 hours of placing it, or before it has been shipped.
To cancel, contact us on: 📞 WhatsApp / Call: 9891598417 📧 Email: (your business email here)
Please share your Order ID / Invoice No. when requesting cancellation.
After Dispatch
Once the order has been shipped, it cannot be canceled.
However, you may still request a replacement or return after receiving the product (as per our Replacement Policy).
✅ Order Cancellation Policy
Before Dispatch
You can cancel your order within 12 hours of placing it, or before it has been shipped.
To cancel, contact us on: 📞 WhatsApp / Call: 9891598417 📧 Email: (your business email here)
Please share your Order ID / Invoice No. when requesting cancellation.
After Dispatch
Once the order has been shipped, it cannot be canceled.
However, you may still request a replacement or return after receiving the product (as per our Replacement Policy).
Do I need an account to place an order?
No — you don’t need an account to place an order with S R Trading Impex.
We make purchasing fast and easy for all our customers.
✅ You Can Order In Two Ways:
Without an Account (Guest Order)
Simply share your product list, quantity, and delivery address through
📞 WhatsApp: 9891598417 or
📧 Email: (your business email here)
We’ll send you a quotation or proforma invoice for payment and dispatch details.
With an Account (For Regular Buyers)
If you buy frequently, we can create a customer account for you.
Benefits include:
Order history and faster reordering
Priority support
Access to special wholesale pricing and stock updates
How Do I Track My Order?
to track your order go to track your order
How Can I Return a Product?
✅ Step-by-Step Return Process
Contact Us Within 3 Days
Notify us within 3 working days from the date of delivery.
Contact us via: 📞 WhatsApp / Call: 9891598417 📧 Email: (your business email here)
Share Order Details
Provide your Order ID / Invoice number
Send photos or a short video showing the issue (e.g., damaged item, wrong product).
Return Approval
Once verified, our support team will confirm your return request and share the return address.
Send the Product Back
Carefully pack the product in its original packaging with all accessories and invoice.
Ship it to the address provided or, in some cases, we’ll arrange pickup.
Replacement / Refund
After we receive and inspect the product, we’ll process your replacement or refund within 3–5 working days.
Contact Us Within 3 Days
Notify us within 3 working days from the date of delivery.
Contact us via: 📞 WhatsApp / Call: 9891598417 📧 Email: (your business email here)
Share Order Details
Provide your Order ID / Invoice number
Send photos or a short video showing the issue (e.g., damaged item, wrong product).
Return Approval
Once verified, our support team will confirm your return request and share the return address.
Send the Product Back
Carefully pack the product in its original packaging with all accessories and invoice.
Ship it to the address provided or, in some cases, we’ll arrange pickup.
Replacement / Refund
After we receive and inspect the product, we’ll process your replacement or refund within 3–5 working days.
